Edward Hines Jr. VA Hospital
Edward Hines Jr. VA Hospital · Hines, IL — part of the VA Hines Healthcare System. VA’s own page for this facility.
The doors
- Main phone: 708-202-8387
- Patient advocates: Patient Advocates page lists Sarah Kraner (Patient Advocate Program Manager), Mike Calia (Lead Patient Advocate), John James, Hector Ocampo and Julio Reyna as specially trained to help resolve care issues, also reachable via My HealtheVet secure email — (VA patient advocates page)
- Leadership: the system’s leadership, as VA publishes it
On the record
What the VA Office of Inspector General has published about this facility, newest first. The summaries are ours; the reports are theirs.
- Comprehensive Healthcare Inspection of the Edward Hines, Jr. VA Hospital in Hines, Illinois (2024-04-17) — System-wide CHIP evaluation of leadership, quality, privileging, environment of care and suicide prevention, with five recommendations in privileging, environment-of-care inspections and mental health.
- Inadequacies in Patient Safety Reporting Processes and Alleged Deficient Quality of Care Prior to a Patient’s Foot Amputation at the Edward Hines, Jr. VA Hospital in Hines, Illinois (2024-03-20) — OIG found the patient advocate did not consult patient safety staff as required after a fall in VA-issued diabetic shoes that preceded a foot amputation, and a podiatrist missed a chance to refit or re-educate on the shoes.
- Comprehensive Healthcare Inspection of the Edward Hines, Jr. VA Hospital, Hines, Illinois (2019-06-17) — Earlier CHIP inspection issuing 10 recommendations, noting a SAIL 3-star and Community Living Center 1-star rating and organizational risks that could perpetuate noncompliance and safety lapses.
- Healthcare Inspection – Environment of Care and Safety Concerns in Operating Room Areas, Edward Hines Jr. VA Hospital, Hines, Illinois (2016-01-19) — OIG substantiated flooding and mold in new operating rooms, years of water damage in the old OR, an inaudible overhead paging/emergency system, and hard-to-control temperature and humidity.
- Combined Assessment Program Review of the Edward Hines, Jr. VA Hospital, Hines, Illinois (2013-09-26) — CAP review examining whether the facility maintained a clean, safe environment and met requirements in areas including hemodialysis and sterile processing services.
- Healthcare Inspection – Alleged Nursing Quality of Care Issues, Edward Hines Jr. VA Hospital, Hines, Illinois (2009-10-02) — OIG substantiated that nurses twice attempted to give a medication to a patient with a documented allergy and that a nurse left a tourniquet on a patient with dementia, though managers took corrective action.
If this is your facility
If this is where you or your veteran gets care, the doors above are not the only ones.
- Government Doors — every official channel a family can walk through, in the order that works: patient advocates, the medical center director, the VISN, the Inspector General, your members of Congress.
- Tell Your Story — this site publishes documented family records. If your family’s record belongs next to ours, send it.
- VA OIG Hotline: 800-488-8244 — report suspected wrongdoing, inadequate patient care, or mismanagement straight to the Inspector General.
Atlas data checked 2026-10-24 against VA’s own pages and VA OIG publications. Doors change; if a number or a name here is wrong, tell us — corrections are the point of this site.