Orlando VA Medical Center

Orlando VA Medical Center · Orlando, FL — part of the Orlando VA Healthcare System (VISN 8: VA Sunshine Healthcare Network). VA’s own page for this facility.

The doors

• Main phone: 407-631-1000
• Patient advocates: VA Orlando publishes its patient advocates by location on its patient advocates page. The Lake Nona (Orlando VA Medical Center) advocates are Lisa Sparveri, Greg Donohue, Eddie P. Hernandez, Rafael Myrie, and Amarilis Torres; the system’s phone directory lists the Lake Nona patient advocate line as 407-631-1187. The page also names Congressional Liaison Mary Annette Chaffee (VA patient advocates page)
• Leadership: the system’s leadership, as VA publishes it

On the record

What the VA Office of Inspector General has published about this facility, newest first. The summaries are ours; the reports are theirs.

• Healthcare Facility Inspection of the VA Orlando Healthcare System in Florida (2024-09-24) — Cyclical inspection (site visit the week of February 12, 2024) found inpatient beds kept above approved levels on two units after the pandemic without the required bed-change process, and an unsecured medication tube system in the locked dementia unit; two recommendations, and the facility was otherwise found clean and well maintained.
• Comprehensive Healthcare Inspection of the Orlando VA Healthcare System in Florida (2021-11-03) — CHIP evaluation of the system’s inpatient and outpatient care found patient-experience scores for access to urgently needed appointments generally lower than VHA national averages, and concerns with identifying sentinel events and completing institutional disclosures; four recommendations in three areas.
• Delays in Processing Community-Based Patient Care at the Orlando VA Medical Center, Florida (2019-02-20) — Requested by Rep. Bill Posey after a patient died while awaiting approval for outside heart surgery; the OIG did not substantiate that the death was caused by the approval delay, but substantiated processing delays across other thoracic surgery community-care consults in a 10-month period in 2017 and made six recommendations.
• Concerns Related to the Management of a Patient’s Medication at Three VA Medical Centers and Inaccurate Response to a Congressional Inquiry at the VA Illiana Health Care System, Danville, Illinois (2019-01-16) — Reviewing one patient’s care across three medical centers, the OIG found that in 2012 an Orlando VA provider did not tell the patient about an abnormal electrocardiogram or arrange follow-up, and that no provider documented discussing the risks of the patient’s 300 mg amitriptyline dose; the eight recommendations included Orlando’s compliance with test-result notification and follow-up.
• Combined Assessment Program Review of the Orlando VA Medical Center, Orlando, Florida (2014-05-06) — CAP review (site visit the week of March 24, 2014) made recommendations in four of the nine areas reviewed: late professional practice evaluations, unsecured medication and supply carts, controlled-substance inspection gaps, and undocumented residential-program inspections and bed checks.

If this is your facility

If this is where you or your veteran gets care, the doors above are not the only ones.

• Government Doors — every official channel a family can walk through, in the order that works: patient advocates, the medical center director, the VISN, the Inspector General, your members of Congress.
• Tell Your Story — this site publishes documented family records. If your family’s record belongs next to ours, send it.
• VA OIG Hotline: 800-488-8244 — report suspected wrongdoing, inadequate patient care, or mismanagement straight to the Inspector General.

Atlas data checked 2026-10-24 against VA’s own pages and VA OIG publications. Doors change; if a number or a name here is wrong, tell us — corrections are the point of this site.