Carl T. Hayden Veterans' Administration Medical Center
Carl T. Hayden Veterans’ Administration Medical Center · Phoenix, AZ — part of the VA Phoenix Health Care System (VISN 22). VA’s own page for this facility.
The doors
- Main phone: 602-277-5551
- Patient advocates: Patient Advocates page lists named advocates including Supervisory Patient Advocate Victoria Briggs-Franklin and Senior Patient Advocate Matthew Pawlak, says the Office of Patient Advocacy is in the Veteran Resource Center at Carl T. Hayden (first floor) and at the Phoenix 32nd Street clinic, reachable via the Veteran Resource Call Center, My HealtheVet secure message, or mail, with advocate callback within 3 business days; no direct advocate phone numbers were shown in text extraction (VA patient advocates page)
- Leadership: the system’s leadership, as VA publishes it
On the record
What the VA Office of Inspector General has published about this facility, newest first. The summaries are ours; the reports are theirs.
- Delayed Receipt of Patients’ Colorectal Cancer Screening Tests at the Phoenix VA Health Care System in Arizona (2023-11-14) — OIG substantiated that 406 colorectal screening FITs were held in a non-VA warehouse over an unpaid postage bill and 403 could not be processed past their 15-day stability period, alongside labeling and stability-knowledge gaps; no adverse outcomes were identified in the 31 patients reviewed.
- Deficiencies in Quality Management Processes and Delays in the Communication of Test Results and Follow-Up Care at the Phoenix VA Health Care System in Arizona (2023-10-31) — OIG substantiated a delayed institutional disclosure with no clinical disclosure for one patient and found quality-management gaps, missing safety-event reporting and root cause analysis, and failures to communicate abnormal imaging and lab results to patients.
- Comprehensive Healthcare Inspection of the Phoenix VA Health Care System in Arizona (2023-06-29) — Focused evaluation of inpatient and outpatient care including Carl T. Hayden issued six recommendations covering institutional disclosures, peer review, professional practice evaluations, and environment-of-care inspections and video recording.
- Inspection of Sterile Processing Services at the Carl T. Hayden VA Medical Center in Phoenix, Arizona (2022-01-26) — OIG substantiated that sterile processing staff entered decontamination areas without required PPE, but did not substantiate falsified Resi-Tests or failed sterilizer validation testing and found no infection concerns from inadequate reprocessing.
- Healthcare Inspection - Follow-Up Review Access to Urology Service, Phoenix VA Health Care System, Phoenix, AZ (2017-08-14) — Follow-up on the 759 urology patients identified after the 2014 delays found 148 (20 percent) had delayed new evaluations or follow-up appointments, but OIG determined none were adversely impacted clinically by the delay in this review.
- Review of Alleged Patient Deaths, Patient Wait Times, and Scheduling Practices at the Phoenix VA Health Care System (2014-08-26) — Final review of alleged deaths and wait-time manipulation found thousands of veterans on unofficial wait lists, clinically significant delays for 28 patients including 6 who died, and troubling lapses in follow-up and quality, though OIG could not conclusively assert that lack of timely care caused the deaths.
If this is your facility
If this is where you or your veteran gets care, the doors above are not the only ones.
- Government Doors — every official channel a family can walk through, in the order that works: patient advocates, the medical center director, the VISN, the Inspector General, your members of Congress.
- Tell Your Story — this site publishes documented family records. If your family’s record belongs next to ours, send it.
- VA OIG Hotline: 800-488-8244 — report suspected wrongdoing, inadequate patient care, or mismanagement straight to the Inspector General.
Atlas data checked 2026-10-24 against VA’s own pages and VA OIG publications. Doors change; if a number or a name here is wrong, tell us — corrections are the point of this site.