West Los Angeles VA Medical Center
West Los Angeles VA Medical Center · Los Angeles, CA — part of the VA Greater Los Angeles Healthcare System (VISN 22). VA’s own page for this facility.
The doors
- Main phone: 310-478-3711
- Patient advocates: Patient Advocates page lists Kevin Wright, Veteran Experience Officer, plus five Veteran Experience Specialists (DeAndros Long, Amanda Liverpool, Willie J Brister, Lawrence Lizewski, and Jamie Fryer) to help with patient concerns and patient/family rights; no phone numbers were shown for them in text extraction (VA patient advocates page)
- Leadership: the system’s leadership, as VA publishes it
On the record
What the VA Office of Inspector General has published about this facility, newest first. The summaries are ours; the reports are theirs.
- Review of Response to Changes in a Patient’s Condition and Quality Reviews at the VA Greater Los Angeles Healthcare System in California (2025-10-17) — Review of a patient who died in spring 2024 found staff did not timely recognize or act on deterioration - abnormal labs were not acted on, stat imaging was not completed, required NEWS assessments were missed with an 11-hour documentation gap, and leaders did not comprehensively review the care or complete an institutional disclosure.
- Deficiencies in Case Management and Access to Care for HUD-VASH Veterans at the VA Greater Los Angeles Healthcare System in California (2025-01-30) — OIG did not substantiate that veterans were discharged from HUD-VASH for no reason, but found deficient case management, treatment-plan and discharge documentation, and many unhoused HUD-VASH veterans lacking treatment plans and primary care team assignments.
- Comprehensive Healthcare Inspection of the VA Greater Los Angeles Healthcare System in California (2023-08-24) — Focused evaluation of inpatient and outpatient care including West Los Angeles VA Medical Center issued nine recommendations in quality/safety (peer review and root cause analysis), medical staff privileging, and environment of care.
- Failure to Communicate and Coordinate Care for a Community Living Center Resident at the VA Greater Los Angeles Health Care System in California (2022-08-17) — OIG found a community living center resident’s pain assessment was delayed and incomplete, a telephone order to transfer the resident to the emergency department was not documented or carried out, no comprehensive review followed the resident’s death, and needed equipment was missing on admission to the CLC.
- VA’s Management of Land Use under the West Los Angeles Leasing Act of 2016: Five-Year Report (2021-09-29) — Follow-up audit found little progress on the master plan for 1,200 veteran housing units - only 55 of the 480-unit four-year target (11 percent) were available as of July 2021 - and seven land-use agreements still did not comply with the Leasing Act.
- VA’s Management of Land Use Under the West Los Angeles Leasing Act of 2016 (2018-09-28) — Audit of 40 West LA campus land-use agreements found 11 noncompliant with the Leasing Act, other law, or the draft master plan, 14 non-VA entities operating on expired or undocumented agreements, and VA not on track to provide 484 permanent supportive housing units by September 2020.
If this is your facility
If this is where you or your veteran gets care, the doors above are not the only ones.
- Government Doors — every official channel a family can walk through, in the order that works: patient advocates, the medical center director, the VISN, the Inspector General, your members of Congress.
- Tell Your Story — this site publishes documented family records. If your family’s record belongs next to ours, send it.
- VA OIG Hotline: 800-488-8244 — report suspected wrongdoing, inadequate patient care, or mismanagement straight to the Inspector General.
Atlas data checked 2026-10-24 against VA’s own pages and VA OIG publications. Doors change; if a number or a name here is wrong, tell us — corrections are the point of this site.