Acentra Health
Acentra Health — Medicare appeals & quality contractor (BFCC-QIO) — and a VA claims-system contractor · acentra.com.
What it sells
Acentra Health (Carlyle-backed; formed 2023 by the CNSI–Kepro merger) sells claims, utilization-management, assessment and quality-oversight services to Medicaid agencies and federal agencies. Two of its roles matter here, and this page keeps them separate because the record does: for CMS it is a Beneficiary and Family Centered Care Quality Improvement Organization (BFCC-QIO) — the body that hears Medicare discharge and service-termination appeals and quality-of-care complaints in 29 states, Florida among them (Region 4). For the VA, its documented work is claims machinery: support to the VA’s Financial Services Center and the eCAMS electronic claims system that adjudicates community providers’ medical claims. It is NOT a Community Care Network administrator, and no source shows it as one.
The contract and the money
CMS BFCC-QIO for Regions 1, 4, 6, 8 and 10 (29 states); VA Financial Services Center support (work dating to 2017); VA eCAMS operations-and-maintenance award 36C10B26C0032.
- $298 million (CMS BFCC-QIO renewal, 5 years to Apr 30, 2029) — Announced Sep 5, 2024; Acentra said it had intervened in over half a million appeals from 2019 to 2024. (Acentra Health release via GlobeNewswire, Sep 5, 2024)
- $74,964,906.80 total value; $6,119,272.56 obligated (VA eCAMS) — 5-year award for the system the VA uses to adjudicate community providers’ claims under the Prompt Payment Act and MISSION Act (FPDS data as reported). (FPDS award data via OrangeSlices AI)
- $52.3 million (VA Financial Services Center, 3 years, awarded Oct 3, 2023) — Claims adjudication, provider access, data analytics and visualization support for the VA’s FSC in Austin, TX. (Acentra Health announcement)
On the record
No company-specific OIG, GAO, or DOJ item was found in this build’s check (2026-10-25). That is printed plainly, the same as a finding would be: this page rests on the contract record above.
In this family’s case
FROM THE FAMILY’S OWN RECORD (this site’s archive): the family dealt with Acentra in August 2026 in its Medicare appeals/QIO lane — the lane this company holds for Florida. The family holds Acentra case numbers 262170543 and 262181338 (a second case opened during the August 2026 discharge fight). On August 5, 2026, the family’s expedited rebuttal to Acentra’s appeals address (appeals@acentra.com) BOUNCED — server error 550 5.7.193 — and never arrived: the appeal to the appeals body was itself undeliverable, a fact documented in the family’s mail archive and published in this site’s correspondence record. Acentra’s own account of its role, and the VA’s, is in the contract record above; what the family can document is the two case numbers and the bounced door.
If this company is in your chain
- Tell Your Story — this site publishes documented family records. If this company is in your veteran’s chain, your documents belong on the record next to ours.
- VA OIG Hotline: 800-488-8244 — report suspected wrongdoing, inadequate patient care, or mismanagement straight to the Inspector General.
Middlemen data checked 2026-10-25 against the sources cited on this page. If a figure or a fact here is wrong, tell us — corrections are the point of this site.